Updating Your Account Settings

Created by Sean Morgan, Modified on Thu, 21 Aug, 2025 at 5:08 PM by Sean Morgan

It's important that we have the right information about you and your business in case we ever need to contact you about an order or an important business update.

The account details section contains information about you and your business. If something has changed since your initial login, or you made a mistake, you can review and edit this information at any time.

Mandatory fields are marked with an asterisk (*).

There is one drop-down menu at the top in which you will be required to select business or individual, depending on your current selling status. If you select 'individual' you will be required to enter your contact details, as well as the address details.

If you are a business seller you will also be required to enter your company name and trading address details.

Field	Description
Type of seller	Type of seller you are (Individual/Business) - to select from drop-down (Mandatory for all sellers)
Full name*	The name of the account owner
Email*	Your contact email address
Phone number*	Your contact phone number
Address details*	Your address details
Company details	Your company name, registration and VAT number (If applicable) - Mandatory only for business sellers.
Trading address	Your company trading address - Mandatory only for business sellers.

Changing Your Password

To reset your password, click the change password link then complete the following:

Enter your current password in the old password field.
Enter your new password (which must be different) in the new password field.
Re-enter the new password in the re-type password field. The new passwords must match exactly and are case sensitive.
Click save to apply the change.

Keeping Your Address and Contact Details Up to Date

We need to know your details to invoice you, and to stay in contact with you.

We use this information you provide us for generating invoices for you, but also so that the team can contact you to discuss any queries or opportunities that arise.

We request some information when you sign up, but we also recommend that you check it periodically and ensure it's up to date, especially as your business grows.

To check and update your account details

Click on settings.
Click on account settings.
Check that your names, phone number and email address are correct.
1. If not, then click in the field to edit and update the information.
2. Click save when the details are correct.
Scroll down to check that your address is correct.
1. If not, then click in the field to edit and update the information.
2. Click save when the details are correct.
Connect can also store company address, trading address and registered address.
If these are relevant to your business, then click in the field(s) to edit and update the information.
Click save when the details are correct.